Improving the delivery of direct benefit transfers in India

Speaker: Shruti Viswanathan, governance specialist, Oxford Policy Management Limited
Registration and networking: 3pm-3.30pm
Session: 3.30pm-5pm
Venue: Conference Room 1, India International Centre, New Delhi 110003
Chair: Neeta Goel, lead evaluation specialist, 3ie
Discussant: Bornali Bhandari, senior fellow, National Council of Applied Economic Research

Start Date: 21 June 2019 End Date: 21 June 2019

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Improving the delivery of direct benefit transfers in India

Direct benefit transfers are currently being used in social protection programmes across India to reduce leakages and inefficiencies in the receipt of entitlements. Successive governments have stressed the importance of these transfers for ensuring benefits reach the right people, and at the right time. Although technology can potentially aid the success of direct benefit transfers, the capacity required to implement systems effectively has raised questions.

Shruti Viswanathan will present findings from recent studies that unpack the implementation and impact challenges of these transfers. She will explore three avenues where improvements to technology-aided programmes can be improved: systems design; personnel; and beneficiary awareness and grievance redressal.

About the speaker

Shruti Viswanathan is a governance specialist working at Oxford Policy Management Limited. She is currently leading a process evaluation; mapping implementation processes and assessing the government capacity needed to deliver digitised social protection programmes. Previously, she  managed the UK Department for International Department- and Children’s Investment Fund Foundation-funded Bihar Child Support Programme, which is a five-year project to measure the impact of a conditional cash transfer on child and maternal nutrition. Shruti has a master’s degree in law and diplomacy, development economics and program evaluation from the Fletcher School of Law and Diplomacy.

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